A Monthly Website Maintenance Checklist

Test the paths to an enquiry

Submit a test form using an address you can check. Confirm that the right person receives it and that the visitor sees a useful confirmation. Try phone, email and WhatsApp links on a phone as well as a computer.

If the form opens a messaging app, check the prefilled message and complete the send step. Opening the app alone does not confirm that an enquiry has reached the business.

Review the information customers rely on

Check opening hours, contact details, service descriptions and any displayed prices. Remove expired promotions and update team details when responsibilities change. Review the pages linked from your main menu first, then look at older articles that may still attract visitors.

Handle software changes deliberately

For a site with a content management system, review available updates and make a backup before applying changes. Where possible, try significant changes in a separate test environment before the public site. Assign responsibility so updates are not assumed to be someone else’s job.

After updates, check navigation, forms and any checkout or booking flow. A successful installation message does not prove that the customer journey still works.

Check backups and broken links

Confirm that a recent backup exists and understand what it contains. Website files, database content and uploaded images may need separate coverage. Keep access instructions where the responsible person can find them.

Follow key internal links and check important external resources. Repair broken links or remove references that no longer help the reader. Periodically practise restoring a backup in a safe test location.

Keep a small maintenance log

Record the date, changes made, checks completed and unresolved issues. This makes recurring problems visible and helps a new team member understand the site. End each review by assigning the next action and its owner, rather than leaving a vague note to fix something later.